At GB LASER, we value the importance of your appointments and reserve them exclusively for you. We understand that schedule adjustments may be necessary at times; however, we kindly request a minimum of 24 hours’ notice for cancellations. When you forget to cancel your appointment without providing sufficient notice, we are unable to fill that time slot, and clients on our waiting list miss the opportunity to receive our services. Consequently, our business incurs a loss.
To ensure smooth operations, we will confirm your appointment 24 hours in advance. Please be aware that a cancellation fee of £25 per session is applicable for patch tests, while appointments for which clients have paid for multiple sessions will incur a £50 cancellation fee or a session deduction.
Thank you for your understanding and cooperation in adhering to our cancellation policy. We look forward to providing you with exceptional service.
Please note: This cancellation policy is subject to change without prior notice.